DELIVERY, BILLING & RETURNS INFORMATION

DUE TO COVID-19 RESTRICTIONS IT MAY TAKE SLIGHTLY LONGER THAN USUAL TO RECEIVE YOUR ORDER, WE APPRECIATE YOUR PATIENCE AND APOLOGISE FOR ANY INCONVENIENCE CAUSED.

DELIVERY

 

DELIVERY LOCATIONS

Delivery available to the UK only.

DELIVERY OPTIONS

 

Standard UK Delivery: £3.00

Free Delivery on orders over £70

 

DELIVERY PROCESS

A signature and proof of age will be required for all deliveries containing alcohol products. 

Once your order has been dispatched you will receive tracking details via a confirmation email.

Please allow up to 5 working days for delivery to location in the UK, and 7 for locations elsewhere in Europe. Delivery times may be affected by Bank Holidays and other national holidays.

 

BILLING

DEFINITIONS

“Seller” refers to the website owner – the person to whom the order for the purchase has been given.

“Buyer” refers to the person or organisation placing the order.

“Goods” or “services” refers to the product(s) for which the buyer has placed an order for with the seller".

 

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express.

 

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.

 

RETURNS

If you are not fully satisfied by your purchase, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at info@latitudedrinks.com, with your order number in the email subject and we will resolve your issue.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact info@latitudedrinks.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights. 

Updated: 1st October 2020